SHIPPING & HANDLING
We are happy to offer 2 types of postage in Ireland: standard €3.95 or registered post €6.95, both at a flat-rate fee. International orders will all be sent by registered post for a flat fee of €9.95. They will be sent by An Post. Tracked orders will come with a tracking number and it will need to be signed upon delivery. Standard post should you choose, it is not tracked and we cannot be responsible for the loss of mail as they are not insured.
According to An Post information, postage takes about 2 working days within Ireland and up to 15 working days for international delivery depending on the country. Capital city addresses tend to incur faster delivery times, than non-capital cities. We are not responsible for the orders once they have been shipped.
All products are carefully packed to best protect the goods. The baby stickers and prints (size A4) come in a protective plastic sleeve and they will be sent on a hard back rigid envelope for extra protection. Our bigger size prints will be rolled and sent in a mailing tube. Its advisable that the prints are unrolled and placed in their respective frames as soon as possible.
If you want us to send a present for a special occasion directly to someone, please make a note on the comment box to ensure we gift wrap, we can also add a message on your behalf.
The Smiley Bunny will not be held responsible for any additional duties/taxes incurred by your country, so please check with your local Customs for any restrictions and charges. Should you refuse to pay any additional charges and your order is returned to us, we reserve the right to deduct these costs from your refund or exchange. Postage fee is non-refundable.
PROCESSING OF ORDERS
The processing timeframe for orders may take up to 7 days to ship depedning on your purchase and volume of orders at the time. All of our prints and illustrations are made to order and we want to ensure quality is the highest standard.
**Custom orders will take a bit longer as we will need to do the artwork before we send to print, so please bear this in mind when placing your order. If you order is urgent please make a comment at check-out and contact us and we will endeavor to process it as early as possible.
PS: We are a small business (tiny actually) so bear with us ;)