SHOP POLICIES 

We make every effort to represent as accurately as possible the colours, designs and materials of our products. Please note, the particular technical specifications and settings of your computer and its display could affect the accuracy of its display of the colours of products shown on our site.

 

Unless otherwise noted, all materials, including images, photographs and copy, found on the website are copyrights and/or other intellectual property owned, controlled or licensed by The Smiley Bunny.

 

We reserve the right to cancel any order for any reason, at which time, you will be notified via email. All monies will be refunded in the form of original payment if an order is cancelled by us.

 

By purchasing from our website you are therefore accepting its terms and conditions hereby described.

 

PRIVACY & SECURITY

We value our customers and respect their privacy. We only collect relevant customer information in an effort to improve your shopping experience and to communicate with you about our products, services and promotions. We do not disclose your personal information to third parties, other than for the purpose of processing payments for the items you have ordered.

 

We reserve the right to discontinue the use of this website to any person(s) who provides us with false or misleading information.

PAYMENT

All prices quoted on our website are in Euro (EUR) (€) and are Goods & Services Tax (23%) inclusive.

 

All purchases will be charged in Euro only. Please be aware that your bank and/or credit card company may charge you a currency conversion fee. Please check with your banking institution for any fees you may incur prior to placing your order as we are not responsible for any additional fees charged to you by any third party.

 

QUALITY CONTROL

 

We strive to offer high quality products. All products are meticulously checked before being shipped to ensure they are in perfect condition. They are then carefully packed (see shipping section for more details) for protection throughout their journey to you!

 

CANCELLATIONS & RETURNS

 

Most of our products are made to order or are made in a limited quantities, so for those reasons, once your order is confirmed, we are unable to accept cancellations. Please kindly consider your order carefully and contact us if you have any queries or need assistance choosing a design before placing your order. 

We developed a website carefully to clearly represent our prodcuts and designs so that our customers know exactly what they are ordering, therefore we do not accept returns for refund or exchanges. 

In the unlikely event that your item arrives damaged please contact us immediately but no later than 48 hours after receiving your parcel with your order number and photographs/descriptions of the  possible damage. We will assess damage on a case-by-case basis and we will execute our discretion to determine whether an item can be returned or refunded on the basis of damage. Before shipping any product we check it throuhgly to ensure the product you receive is in perfect condition. Furthermore we take a lot of care when packaging orders for shipment.



We will be delighted in assisting you pick the best products to achieve the style you are looking for.